Last week, ICE’s Hospitality Management class went on a unique field trip to one of New York’s busiest hotels, the Hilton Times Square. As these students prepare for exciting new careers in the tourism industry, they are learning all the ins and outs of running a hotel, including cleaning guest rooms and managing staff.

After speaking with Ed Staniszewski, the General Manager of Sheraton LaGuardia East Hotel about the different departments in a hotel last month, this was an incredibly useful chance to peer inside a huge hotel operation in one of the busiest locations in America. The students visited the Hilton Times Square on Tuesday and Thursday to see the often overlooked aspect of managing housekeeping in such a massive hotel. After being welcomed in the main lobby, the students were briefed on the hotel occupancy status and various policies and practices that make the operation run seamlessly.

Then the students were assigned to the hotel’s different room attendants and went to their assigned rooms to observe how the rooms are cleaned. It may seem straightforward, but there are many details that a non-professional would overlook.  They were able to get hands-on experience and ask questions about providing this service to hotel guests. It was an amazing opportunity to learn about the tourism industry from the team behind a huge and thriving hotel visited by people from around the world.

1 Comment

  1. Cynthia Clemente

    Housekeeping personnel is one the the forgotten heroes of Hotel business. They are the direct contact with the tourists/visitors esp in Hilton Times Square. Customer service provided by the housekeeping personnel is crucial. In the same token that the Hotel Management should also take care of their housekeeping personnel as they take care and keep the hotel rooms and facilities clean…

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